A single centralised point of contact for the management of all types of assignments and the coordination of professionals and technicians.

A one stop shop

A single centralised point of contact for the management of all types of assignments and the coordination of professionals and technicians.

A NEW APPROACH

N4C has brought in a new independent professional management model which hinges on process centralisation and the use of an IT platform capable of streamlining workflow.

A single port of call

In the relationship between the various players in the claims management process N4C acts as a single port of call, a centralised interface between company and expert and the focal point in the damaged party-company relationship.

In addition to minimising the administrative complexity involved in procurement management, this approach simplifies dialogue with the other stakeholders and allows for ongoing monitoring of performance at all levels of service.

For insurance companies

For damaged parties

The expected benefits are distinctive and tangible. As a single company-expert interface, N4C ensures a streamlined claims management process from start to finish and ensures Italy-wide coverage via its network of experts.

N4C liaises between the damaged party and the company, acting as a centralised point of contact. It is also the linchpin in the damaged party-expert relationship.

Monitoring

Centralised expert assignment monitoring across Italy makes for prompt analysis of KPI trends in accordance with contractual agreements with those assigned.

Contractualisation

Choosing N4C to contract with technicians and professionals facilitates client purchasing / procurement office work.

Responsibility

N4C takes responsibility for contracted service level agreements (SLAs).

Invoicing

Individual assignment invoicing can be customised to client needs.

Privacy

As a direct service provider, N4C is solely responsible for personal data processing.

IT Platform

N4C runs its operations and expert network through an internally developed Portal, based on the logic and structure of a claims management system. The IT platform interfaces with clients’ software.