Selection of independent experts for assignments is automated via a system algorithm which identifies the best option on the basis of:
• assignment type
• geographic area
• expert performance
Portal is the management model designed to coordinate communication between the claims system and the independent experts network.
Portal is the management model designed to coordinate communication between the claims system and the independent experts network.
IT SYSTEM
The platform – key to process digitalisation – enables N4C to monitor independent expert performance and professional standards. From a SaaS logic, it allows companies to monitor time frames, commissions and deadlines. The management model involves native integration with the MSA Mizar claims management system named Clever, also developed in-house.
ADDED VALUE FEATURES
Assignment distribution engine Communication management Billing and invoicing Automatic deadline management Online performance analysis
A specially designed notification function for outgoing and ingoing company communications which records these in a claims processing diary.
A series of features, designed specifically to respond to automated billing and invoicing management needs, reducing the paperwork and accounting tasks bound up with the management of independent experts.
The task manager details the everyday tasks to be completed by each expert, supporting them in managing assignments in accordance with the SLAs defined by the Company.
A statistical section monitors the key technical performance indicators and process management speed, sharing the most significant KPIsM online with experts.
ADDED VALUE FEATURES
Assignment distribution engine
Selection of independent experts for assignments is automated via a system algorithm which identifies the best option on the basis of:
• assignment type
• geographic area
• expert performance
Communication management
A specially designed notification function for outgoing and ingoing company communications which records these in a claims processing diary.
Billing and invoicing
A series of features, designed specifically to respond to automated billing and invoicing management needs, reducing the paperwork and accounting tasks bound up with the management of independent experts.
Automatic deadline management
The task manager details the everyday tasks to be completed by each expert, supporting them in managing assignments in accordance with the SLAs defined by the Company.
Online performance analysis
A statistical section monitors the key technical performance indicators and process management speed, sharing the most significant KPIsM online with experts.
Technical detail
Technical detail
Portal is a SPA (Single Page Application) written in React JS and based on Microsoft’s Fluent UI graphic framework.
The backend application is based on REST services – Spring framework. Security is on two different levels, managed with a combination of web session and JWT, and is implemented with the Spring Security framework. The database is managed with the MyBatis ORM.