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Development of technological tools and technical skills for client service purposes.
Development of technological tools and technical skills for client service purposes.
OUR PROPOSAL
N4C offers appraisal and expert management related services, both on-site and remote consultancy support via customers’ mobile devices (known as online or digital appraisal).
OUR SOLUTIONS
Areas of expertise and operational methods:
DIGITAL APPRAISAL – service phases
1. DAMAGE REPORT
The damaged party reports the damage
2. CONTACT
An operator contacts the customer
3. LINK SHARING
The customer is sent a call link via text message
4. VIRTUAL CONTACT
Client and operator are now in virtual contact
5. PHOTO ACQUISITION
In a video call the operator explains to the customer how to take the photos needed with the latter's smartphone camera
6. APPOINTMENT
At the end of the call, the operator makes a telephone appointment with a technician to estimate damage and, where possible, settle the damage within 48 hours