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1. <\/span>DAMAGE REPORT<\/p>\n <\/div>\n \n
The damaged party reports the damage<\/p>\n <\/div>\n <\/div>\n
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![](\"\/wp-content\/themes\/movedo-child\/assets_new\/contatti-icon-space.svg\")
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2. <\/span>CONTACT<\/p>\n <\/div>\n \n
An operator contacts the customer<\/p>\n <\/div>\n <\/div>\n
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![](\"\/wp-content\/themes\/movedo-child\/assets_new\/icon-sms.svg\")
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3. <\/span>LINK SHARING<\/p>\n <\/div>\n \n
The customer is sent a call link via text message<\/p>\n <\/div>\n <\/div>\n <\/div>\n
<\/div>\n
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![](\"\/wp-content\/themes\/movedo-child\/assets_new\/icon-virtual-contact.svg\")
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4. <\/span>VIRTUAL CONTACT<\/p>\n <\/div>\n \n
Client and operator are now in virtual contact<\/p>\n <\/div>\n <\/div>\n
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![](\"\/wp-content\/themes\/movedo-child\/assets_new\/icon-camera.svg\")
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5. <\/span>PHOTO ACQUISITION<\/p>\n <\/div>\n \n
In a video call the operator explains to the customer how to take the photos needed with the latter's smartphone camera<\/p>\n <\/div>\n <\/div>\n
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\n <\/div>\n
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![](\"\/wp-content\/themes\/movedo-child\/assets_new\/icon-calendar.svg\")
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6. <\/span>APPOINTMENT<\/p>\n <\/div>\n \n
At the end of the call, the operator makes a telephone appointment with a technician to estimate damage and, where possible, settle the damage within 48 hours<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n [\/vc_column_text]
<\/div>
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